Refund policy

1. The guarantee

Single templates and All-Access are both covered. If you ask within 14 days of the payment date, we refund the full amount you paid, including tax. You don't need to explain why, though a sentence about what didn't work helps us make the templates better.

Free templates cost nothing, so there's nothing to refund.

2. How to ask

Email support@hairlineui.com from the email address you sign in with, and say which purchase it is. Your Orders page lists every purchase with its date and invoice.

We refund through Dodo Payments, who process our payments, back to the card or account you paid with. Once we've issued it, most banks show the money within 5 to 10 business days.

3. What happens after a refund

• The template, or All-Access, leaves your library straight away and can't be downloaded again from your account.
• The license for it ends. Stop using the files you downloaded and delete them, including copies in your projects.
• Anything else in your library, such as free templates or other purchases, stays.

4. After 14 days

Past the 14 days we don't normally refund, because you've had the full project to keep. Two exceptions: if you paid twice for the same thing by mistake, or a template doesn't work as described and we can't fix it, write to us and we'll refund it.

5. Chargebacks

If something went wrong with a payment, please email us before you contact your bank: it's faster for you. A chargeback or payment dispute removes the purchase from your library while it's open, and for good if the bank decides it in your favour.

6. Your legal rights

This guarantee comes on top of any rights you have under the consumer law where you live. Nothing in this policy takes those rights away.